My new bf's ex gf had all his passwords to his email at yahoo. he cant get in now, and when he goes to the reset password it asks him question which SHE only has the answer to. How does he cancel the account or get in?Cant get in to my email someone changed all the id info how do i get in?
In case of a hacked account he should send a mail describing the problem to account-security-help@cc.yahoo-inc.com. Or he can call Yahoo: 1-408-349-1572 (personal account) and 800-318-0783 (business account), explain to a customer service person what happened. They will ask him to do certain things and then they compare the original info with the changed info. Within 24 hrs he should get his account back!
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